/* ============================================
   Support Dashboard Styles
   ============================================ */

/* Stats Row */
.support-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 12px;
    margin-bottom: 20px;
}
.support-stat-card {
    background: var(--card-bg, #1e293b);
    border: 1px solid var(--border-color, #334155);
    border-radius: 10px;
    padding: 16px;
    text-align: center;
}
.support-stat-card .stat-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--primary, #6366f1);
}
.support-stat-card .stat-label {
    font-size: 12px;
    color: var(--text-muted, #94a3b8);
    margin-top: 4px;
}

/* Toolbar */
.support-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 16px;
    align-items: center;
}
.support-toolbar select,
.support-toolbar input {
    padding: 6px 10px;
    border-radius: 6px;
    border: 1px solid var(--border-color, #334155);
    background: var(--card-bg, #1e293b);
    color: var(--text-color, #e2e8f0);
    font-size: 13px;
}
.support-toolbar input[type="text"] {
    flex: 1;
    min-width: 180px;
}

/* Tabs */
.support-tabs {
    display: flex;
    gap: 0;
    border-bottom: 2px solid var(--border-color, #334155);
    margin-bottom: 16px;
}
.support-tab-btn {
    padding: 10px 20px;
    background: none;
    border: none;
    color: var(--text-muted, #94a3b8);
    font-size: 14px;
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    transition: all 0.2s;
}
.support-tab-btn.active {
    color: var(--primary, #6366f1);
    border-bottom-color: var(--primary, #6366f1);
}
.support-tab-btn:hover {
    color: var(--text-color, #e2e8f0);
}
.support-tab-panel {
    display: none;
}
.support-tab-panel.active {
    display: block;
}

/* Ticket List */
.support-ticket-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.support-ticket-row {
    display: grid;
    grid-template-columns: 110px 1fr 100px 90px 90px 100px;
    gap: 10px;
    align-items: center;
    padding: 12px 16px;
    background: var(--card-bg, #1e293b);
    border: 1px solid var(--border-color, #334155);
    border-radius: 8px;
    cursor: pointer;
    transition: border-color 0.2s;
    font-size: 13px;
}
.support-ticket-row:hover {
    border-color: var(--primary, #6366f1);
}
.support-ticket-row .ticket-number {
    font-family: monospace;
    font-weight: 600;
    color: var(--primary, #6366f1);
}
.support-ticket-row .ticket-subject {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.support-ticket-row .ticket-customer {
    color: var(--text-muted, #94a3b8);
    font-size: 12px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* Badges */
.support-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    text-align: center;
}
.support-badge.offen { background: #3b82f6; color: white; }
.support-badge.in_bearbeitung { background: #f59e0b; color: #1a1a1a; }
.support-badge.warte_auf_kunde { background: #8b5cf6; color: white; }
.support-badge.ai_beantwortet { background: #06b6d4; color: white; }
.support-badge.geloest { background: #22c55e; color: white; }
.support-badge.geschlossen { background: #64748b; color: white; }
.support-badge.dringend { background: #dc2626; color: white; }
.support-badge.hoch { background: #ef4444; color: white; }
.support-badge.normal { background: #3b82f6; color: white; }
.support-badge.niedrig { background: #22c55e; color: white; }

/* Ticket Detail */
.support-detail-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.6);
    z-index: 1000;
    display: none;
    align-items: center;
    justify-content: center;
}
.support-detail-overlay.open {
    display: flex;
}
.support-detail-panel {
    background: var(--bg-color, #0f172a);
    border: 1px solid var(--border-color, #334155);
    border-radius: 12px;
    width: 90%;
    max-width: 700px;
    max-height: 85vh;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}
.support-detail-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border-color, #334155);
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.support-detail-header h2 {
    font-size: 16px;
    margin: 0;
}
.support-detail-close {
    background: none;
    border: none;
    color: var(--text-muted, #94a3b8);
    font-size: 22px;
    cursor: pointer;
}
.support-detail-meta {
    padding: 12px 20px;
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 12px;
    color: var(--text-muted, #94a3b8);
    border-bottom: 1px solid var(--border-color, #334155);
}
.support-detail-meta .meta-item {
    display: flex;
    align-items: center;
    gap: 4px;
}
.support-detail-actions {
    padding: 10px 20px;
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    border-bottom: 1px solid var(--border-color, #334155);
}
.support-detail-actions select,
.support-detail-actions button {
    padding: 6px 12px;
    border-radius: 6px;
    font-size: 12px;
    border: 1px solid var(--border-color, #334155);
    background: var(--card-bg, #1e293b);
    color: var(--text-color, #e2e8f0);
    cursor: pointer;
}
.support-detail-actions button.btn-primary {
    background: var(--primary, #6366f1);
    border-color: var(--primary, #6366f1);
    color: white;
}

/* Conversation Thread */
.support-thread {
    flex: 1;
    overflow-y: auto;
    padding: 16px 20px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.support-message {
    padding: 10px 14px;
    border-radius: 10px;
    max-width: 85%;
    font-size: 13px;
    line-height: 1.5;
}
.support-message.inbound {
    align-self: flex-start;
    background: var(--card-bg, #1e293b);
    border: 1px solid var(--border-color, #334155);
}
.support-message.outbound {
    align-self: flex-end;
    background: var(--primary, #6366f1);
    color: white;
}
.support-message .msg-meta {
    font-size: 10px;
    color: var(--text-muted, #94a3b8);
    margin-top: 4px;
}
.support-message.outbound .msg-meta {
    color: rgba(255,255,255,0.6);
}

/* Reply Box */
.support-reply-box {
    padding: 12px 20px;
    border-top: 1px solid var(--border-color, #334155);
    display: flex;
    gap: 8px;
}
.support-reply-box textarea {
    flex: 1;
    padding: 8px 10px;
    border-radius: 6px;
    border: 1px solid var(--border-color, #334155);
    background: var(--card-bg, #1e293b);
    color: var(--text-color, #e2e8f0);
    font-size: 13px;
    font-family: inherit;
    resize: vertical;
    min-height: 40px;
    max-height: 120px;
}
.support-reply-box button {
    padding: 8px 16px;
    border-radius: 6px;
    border: none;
    background: var(--primary, #6366f1);
    color: white;
    cursor: pointer;
    font-size: 13px;
    align-self: flex-end;
}

/* KB Editor */
.support-kb-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.support-kb-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 16px;
    background: var(--card-bg, #1e293b);
    border: 1px solid var(--border-color, #334155);
    border-radius: 8px;
}
.support-kb-item .kb-title {
    font-weight: 600;
    font-size: 14px;
}
.support-kb-item .kb-category {
    font-size: 12px;
    color: var(--text-muted, #94a3b8);
}
.support-kb-actions {
    display: flex;
    gap: 6px;
}
.support-kb-actions button {
    padding: 4px 10px;
    border-radius: 4px;
    border: 1px solid var(--border-color, #334155);
    background: var(--card-bg, #1e293b);
    color: var(--text-color, #e2e8f0);
    cursor: pointer;
    font-size: 12px;
}

/* KB Edit Form */
.support-kb-form {
    display: flex;
    flex-direction: column;
    gap: 10px;
    padding: 16px;
    background: var(--card-bg, #1e293b);
    border: 1px solid var(--border-color, #334155);
    border-radius: 8px;
    margin-bottom: 16px;
}
.support-kb-form label {
    font-size: 12px;
    color: var(--text-muted, #94a3b8);
}
.support-kb-form input,
.support-kb-form textarea,
.support-kb-form select {
    padding: 8px 10px;
    border-radius: 6px;
    border: 1px solid var(--border-color, #334155);
    background: var(--bg-color, #0f172a);
    color: var(--text-color, #e2e8f0);
    font-size: 13px;
    font-family: inherit;
}
.support-kb-form textarea {
    min-height: 100px;
    resize: vertical;
}
.support-kb-form .form-actions {
    display: flex;
    gap: 8px;
    justify-content: flex-end;
}

/* Empty state */
.support-empty {
    text-align: center;
    padding: 40px;
    color: var(--text-muted, #94a3b8);
}

/* Responsive */
@media (max-width: 768px) {
    .support-ticket-row {
        grid-template-columns: 1fr;
        gap: 4px;
    }
    .support-stats {
        grid-template-columns: repeat(2, 1fr);
    }
    .support-detail-panel {
        width: 100%;
        max-width: 100%;
        height: 100vh;
        max-height: 100vh;
        border-radius: 0;
    }
}